Return & refund policy

The short version

Unused lessons inside a pack can be refunded within thirty days of purchase, less a small administrative fee (RM 60). Past that window we will consider refunds on a case-by-case basis where unforeseen circumstances apply.

1. Free trial

The free trial is free. There is no payment to refund. You leave the trial with a written CEFR assessment whether you continue with Skyforma or not.

2. Standard refund window

If you purchase a lesson pack (Prime, IELTS & TOEFL block, Business Sprint, Children's Club, Conversation Circles) you have thirty days from the purchase date to request a refund on lessons not yet taken. Lessons already attended within that window will be deducted at the per-lesson rate stated on the relevant course page.

How to request

1. Email [email protected] from the email address used to enrol.
2. State your name, the pack purchased and a one-line reason (a short reason is enough — we will not ask you to justify it).
3. We will respond within five working days with a refund schedule.

3. Administrative fee

A flat administrative fee of RM 60 is deducted from any refund. This covers payment-processor fees, mentor planning time and accounting.

4. After the thirty-day window

After thirty days, unused lessons in a pack are not normally refundable. We consider exceptions for documented circumstances, including: serious illness, a family bereavement, an employer-driven relocation outside Malaysia, or a service failure on our side (a mentor leaving mid-pack without an agreed substitute). Please write to us with the relevant circumstances and we will respond within seven working days.

5. Service-failure refunds

If we are unable to deliver a lesson that was scheduled and confirmed, we will offer a replacement slot within fourteen days. If no acceptable replacement is available, the lesson is refunded at the per-lesson rate.

6. Refund mechanics

Refunds are issued to the original payment method. Bank-clearing time depends on your card issuer (typically five to fifteen working days). For cash-in-hand or in-person refunds, please write to us; in-person refunds are processed at our Seremban studio by appointment.

7. Children's Club

The Children's Club is billed monthly. Cancel any time before the next billing date to stop the following month's charge. We do not refund the current month once it has started, but we offer a one-time switch to a different format (e.g. once-a-week to twice-a-week) if your circumstances have changed.

8. Gift packs

Lesson packs purchased as a gift can be transferred to the named recipient before the first lesson, and are refundable to the original purchaser within thirty days if untouched. Once redeemed, the recipient becomes the contracting party.

9. Questions

If anything here is unclear, please write to [email protected]. We will try to answer in plain language.